Rezervate
Login
Sign up
  • Home
  • Privacy Policy and Terms of Use

Terms of Use

1. Introduction

Welcome to Rezervate (“we”, “us”, “our”). These Terms of Use (“Terms”) govern your access to and use of our online appointment booking services (“Service”). By accessing or using our Service, you agree to be bound by these Terms.

2. Definitions

  • “Website” refers to rezervate.net.
  • “User” refers to anyone who accesses or uses the Service.
  • “Provider” refers to individuals or businesses offering services or appointments through our Website.
  • “Service” refers to the appointment booking services provided by the Website.

3. User Responsibilities

  • Account Registration: Users must register an account to use certain features of the Service but can choose not to do so to be able to make bookings only. Users agree to provide accurate and complete information during registration.
  • Accuracy of Information: Users are responsible for ensuring that the information they provide is accurate and up-to-date.
  • Prohibited Conduct: Users must not engage in any fraudulent activities, misuse the Service, or violate any applicable laws.

4. Provider Responsibilities

  • Account Registration: Providers must register an account and provide accurate business and personal information.
  • Service Quality: Providers are solely responsible for the quality and delivery of the services they offer.
  • Compliance: Providers must comply with all relevant laws and regulations.

5. Booking and Appointments

  • Booking Process: Users can book appointments through our Website by following the booking instructions.
  • Provider Terms: Providers may have additional terms that apply to their services. Users must agree to these terms when booking an appointment.
  • Cancellations: Must be made 24 hours before the appointment time or 4 hours before the appointment time if the booking is made on the same day. 
  • Late Arrivals: If the customer is late to appointment there is no refund and the provider has the right not to provide the service but may have the option to do so depending on how busy the provider is and whether there are other customers that need to be served.
  • Rescheduling: Users can reschedule up to 4 hours before the appointment time provided there is a slot of choice that can be found. 
  • Refunds will be made based on the cancellation requirement above which can take up to 2-4 days to process.

6. Fees and Payments

  • Pricing: Fees for services are listed on the Website. They will be displayed on each of the service listings. Please note the provider has a right to display the price as a deposit with full payment to be made on the day at the establishment
  • Service Fees: Rezervate may charge a service fee for using the platform.
  • Payment Methods: We accept card payments.
  • Commission: Rezervate may take a commission from payments made by users. They will be displayed in the payment section and subject to change.
  • Booking fee: Rezervate’s booking fee is none-refundable due to significant third party fees and other reasons.

7. Liability

  • Provider Liability: Providers are solely responsible for the services they offer and any claims arising from them.
  • Website Liability: Rezervate is not liable for any indirect, incidental, or consequential damages arising from the services provided by third-party Providers.

8. Dispute Resolution

  • Between Users and Providers: Any disputes between Users and Providers should be resolved directly between them.
  • Platform’s Role: Rezervate may assist in dispute resolution but is not responsible for resolving disputes.

9. Privacy

  • Data Collection: We collect personal data as described in our Privacy Policy below.
  • Data Sharing: We share relevant data with Providers to facilitate service delivery.
  • Data Retention: We retain data for as long as necessary to fulfill the purposes outlined in our Privacy Policy.

10. Modification of Terms

  • Right to Modify: We reserve the right to modify these Terms at any time.
  • Notification: Users and Providers will be notified of any changes to the Terms via email or in most cases notice on the Website.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the UK.
  • Dispute Resolution: Any disputes arising from these Terms will be resolved through Website admins as mediators.

12. Contact Information

For any questions or concerns about these Terms, please contact us at:

  • Email: contact@rezervate.net
  • Phone: 07949553744

Address: 249 Broomhall Street, Sheffield, S3 7SP

 

Privacy Policy

1. Data Collection

We collect personal data to provide and improve our services. This data includes:

  • Contact Information: Such as your name, email address, and phone number.
  • Appointment Details: Information related to your bookings and preferences.
  • Payment Information: For processing transactions.
  • Provider Information: Business details, personal data of Providers, and service details.
  • User-Provider Interactions: Data collected during interactions between Users and Providers.

2. Data Use

We use the collected data to:

  • Provide and manage our services.
  • Facilitate bookings and appointments.
  • Communicate with Users and Providers.
  • Process payments and refunds.
  • Improve our website and services.

3. Data Sharing

We may share your data with:

  • Providers: To facilitate service delivery.
  • Third-Party Service Providers: For payment processing, hosting, and other necessary services.
  • Legal Authorities: When required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data. This includes encryption, access controls, and regular security audits.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

6. Data Subject Rights

Under the General Data Protection Regulation (GDPR), you have several important rights, including:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain circumstances.
  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.
  • Right to Withdraw Consent: If you have given us consent to process your personal data, you can withdraw it at any time.

7. How to Exercise Your Rights

To exercise any of these rights, please contact us at contact@rezervate.net. We will respond to your request within one month.

8. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance. You can contact our DPO at contact@rezervate.net (address to DPO).

9. Data Breaches

In the event of a data breach, we will notify the relevant supervisory authority within 72 hours and inform affected individuals if there is a high risk to their rights and freedoms.

For more information about our GDPR compliance, please contact us at contact@rezervate.net.

Translation